Sample Acura Care™ Extended Warranty Contract
Your Official Contract Will Arrive By Mail after Submitting your Application.
Please note: Sentinel coverage and services mentioned in this sample contract are not a part of the Acura Care extended warranty contract.
Acura Care is an exclusionary contract, therefore the best way to understand the coverage is to know all repairs are covered *except* those listed in SECTION IV, below.
ACURA VEHICLES
1. KEY TERMS
• ADMINISTRATOR means American Honda Finance
Corporation.
• CONTRACT means this Service Contract.
• DEALER means an authorized ACURA dealership.
• FACTORY WARRANTY means the AMERICAN HONDA New Car
Limited Warranty furnished to YOU at the time YOU purchased YOUR VEHICLE.
• FACTORY WARRANTY REPAIR SERVICE means a repair by YOUR DEALER of YOUR
VEHICLE under the FACTORY WARRANTY.
• IDENTIFICATION PAGE means the Application/ldentification page attached to this CONTRACT.
• MECHANICAL BREAKDOWN means the inability of a properly
maintained part covered under this CONTRACT to perform the function for which
it was designed, due to defects in materials or workmanship. MECHANICAL
BREAKDOWN does not mean the gradual reduction in operating performance due to
wear and tear.
• PRIOR AUTHORIZATION means the approval of and the
approval number issued by the ADMINISTRATOR. In the even of a MECHANICAL
BREAKDOWN when emergency repairs must be performed by other than YOUR ACURA
DEALER, YOU must notify the ADMINISTRATOR and obtain PRIOR AUTHORIZATION before
any repairs are performed on YOUR VEHICLE. Some Road Service Benefits require
PRIOR AUTHORIZATION. Costs incurred without PRIOR AUTHORIZATION, when PRIOR
AUTHORIZATION is required, will not be covered.
• REPAIR COST means the part and labor expense (and
taxes, if applicable) necessary to repair or replace a covered part due to
MECHANICAL BREAKDOWN. REPAIR COST is determined by YOUR DEALER's
regular retail parts prices up to Manufacturer's Suggested Retail Price and
current ACURA Warranty Flat Rate Manual.
• UNITED STATES means the 50
• VEHICLE and YOUR VEHICLE mean the vehicle identified
on the IDENTIFICATION PAGE.
• WE, US and OUR mean American Honda Motor Company,
Inc. ("AMERICAN HONDA").
• YOU and YOUR mean the CONTRACT holder named on the
IDENTIFICATION PAGE, as the person(s) entitled to coverage and benefits under
this CONTRACT.
• YOUR DEALER means the ACURA DEALER where this
CONTRACT was purchased.
II. COVERAGE
AMERICAN HONDA will arrange for the
repair or replacement of covered parts, and any component damaged by a covered
part as provided below, or pay the REPAIR COST less YOUR DEDUCTIBLE for repair
or replacement due to a MECHANICAL BREAKDOWN during the CONTRACT PERIOD. YOUR
CONTRACT PERIOD begins on the EFFECTIVE DATE and ends on the EXPIRATION DATE or
EXPIRATION MILEAGE, whichever occurs first. AMERICAN HONDA's
agreement is subject to YOUR satisfaction of all terms and conditions of this
CONTRACT.
A. PARTS
NEW COVERAGE: All VEHICLE parts are
covered by this CONTRACT, subject to the terms and conditions herein and EXCEPT
AS EXCLUDED BY ARTICLE IV.
Repairs and replacements will be made
with new or remanufactured genuine ACURA or AMERICAN HONDA authorized parts of
like kind and quality.
Examples of Systems covered:
• ENGINE: including the Timing Belt,
if due to MECHANICAL BREAKDOWN.
• TRANSMISSION: including the Shift
Cable.
FRONT, REAR AND 4WD AXLES
• COMPUTERSELECTRONICS: including
Switches, Sensors, SRS Control Unit
• AIR CONDITIONING/HEATING/COOLING:
including conversion of the air conditioning system from R12 to 8134 in the
event of MECHANICAL BREAKDOWN, when conversion is required by law in effect at
the time of the repair.
• CHASSIS: Suspension, Steering and
Brake System
• FUEL SYSTEM
• GENUINE ACURA FACTORY INSTALLED
NAVIGATIONAL DEVICES
• FLUIDS/OILS as required for the
repair of a covered part.
• AMERICAN HONDA AUTHORIZED ELECTRONIC/AUDIO
ACCESSORIES: including cellular telephones that are factory installed, or
DEALER installed according to
AMERICAN HONDA factory specifications.
ALL NEW COVERAGE CONTRACTS include the following:
B. RENTAL VEHICLE REIMBURSEMENT
If YOU require alternate
transportation due to a covered MECHANICAL BREAKDOWN or FACTORY WARRANTY REPAIR
SERVICE, this CONTRACT provides reimbursement for the expense of a rental
vehicle up to $45 per day to a maximum of 6 days and $270 per MECHANICAL
BREAKDOWN or FACTORY WARRANTY REPAIR SERVICE. This CONTRACT also provides for
the reimbursement for rental expenses in the event YOUR VEHICLE is inoperable
or unsafe to drive, and YOUR VEHICLE is at the dealership awaiting the delivery
of parts for a covered MECHANICAL BREAKDOWN or FACTORY WARRANTY REPAIR SERVICE.
Rental reimbursement for repair and parts waiting time cannot exceed the
maximum number of days allowable under this CONTRACT. The substitute vehicle
must be rented from a licensed rental agency, an ACURA DEALER or an authorized
repair facility. Reimbursement is based on the ACURA Warranty Flat Rate Time
required to repair YOUR VEHICLE according to the following table:
Repair Time Required Number of Days
Allowed Maximum Reimbursement
0.1 - 8.0 Hours 2 $90
8.1 - 16.0 Hours 3 $135
16.1 - 24.0 Hours 4 $180
24.1 -32.0 Hours 5 $225
Over 32.0 Hours 6 $270
Rental Vehicle Reimbursement is valid
only for expenses actually incurred from the date of the MECHANICAL BREAKDOWN
or FACTORY WARRANTY REPAIR SERVICE until the date repairs are completed, and
EXCLUDES ANY EXPENSE FOR ITEMS SUCH AS MILEAGE, GASOLINE, MAINTENANCE,
INSURANCE OR COLLISION DAMAGE WAIVER CHARGES.
C. ROAD SERVICE BENEFITS
As an additional benefit under this
CONTRACT, and at no cost to YOU, YOU are enrolled as a member of the Cross
Country Motor Club*. YOU are entitled to the following membership benefits,
among others, from Cross Country Motor Club ("CCMC"): (i) identification card and benefits schedule which will be
sent to YOU by CCMC; (ii) towing to the nearest ACURA DEALER or repair facility
required as a result of a MECHANICAL BREAKDOWN or VEHICLE accident/collision;
(iii) flat tire change (with YOUR good spare); (iv) battery boost (jump start);
(v) emergency fuel delivery; (vi) lockout assistance; and (vii) computerized
trip routing and map services. See YOUR CCMC membership guidelines for details.
In most instances, service will be provided on a "sign and drive"
basis at no cost to YOU (up to the specified covered limit).
1. Comprehensive Towing:
A. NEW: YOU will be covered up to
$100.00 per disablement (when YOUR VEHICLE is unable to safely proceed under
its power).
2. Emergency Trip Interruption
Reimbursement - If a
MECHANICAL BREAKDOWN disables YOUR VEHICLE more than 100 miles from YOUR
residence, Cross Country Motor Club ("CCMC") will reimburse YOU for
receipted expenses YOU incur for food and accommodations for the first three
consecutive days while YOUR VEHICLE is being repaired.
A. NEW: Reimbursement is limited to
$100 per day, with a maximum benefit not to exceed $300.
THIS BENEFIT REQUIRES PRIOR
AUTHORIZATION FROM CCMC by calling 1-800-594-8500 before incurring trip interruption expenses.
The telephone number is available 24 hours a day, 365 days a year.
`YOU are enrolled as a member of
Cross Country Motor Club, Inc., Medford, MA 02155, except residents in Alaska,
California, Hawaii, Oregon, Wisconsin, and Wyoming, who are enrolled as a
member of Cross Country Motor Club of California, Inc.,
III. YOUR OBLIGATIONS
A. YOU must perform maintenance
services, at the proper intervals, according to the requirements of YOUR Owners
Manual or as otherwise specified by AMERICAN HONDA. YOU must retain all
MAINTENANCE RECORDS (the original receipts or invoices confirming all
maintenance has been performed during the period YOU have owned or leased YOUR
VEHICLE) as they may be requested from YOU. Failure to perform any maintenance
service(s) may result in the denial of coverage if a MECHANICAL BREAKDOWN is
caused by YOUR failure to properly maintain YOUR VEHICLE.
B. In the event of a BREAKDOWN: Take
YOUR VEHICLE to YOUR DEALER or to the nearest ACURA DEALER in the UNITED STATES
or
YOU must pay for each visit for
repair of one or more MECHANICAL BREAKDOWNS covered by this CONTRACT. YOUR
DEDUCTIBLE is specified on the IDENTIFICATION PAGE.
IV WHAT IS NOT COVERED
A. NEW COVERAGE: Parts other than
genuine ACURA or AMERICAN HONDA authorized parts; wiper blades; battery;
cables; belts; hoses; timing belt replacement when performed as routine
maintenance: exhaust system, catalytic converter; brake system wear items such
as drums/rotors, shoes/pads; clutch disc, pressure plate; throw out bearing,
external shift linkages; glass, mirror glass, body parts; body structure,
panels; bright metal; sheet metal; paint; bumpers; moldings; lenses; bulbs
(except for dashboard bulbs); sealed beams; fuses; weather-strips (except for
window run channels); outside ornamentation; wheel covers/ornaments; rims;
studs; fastening/securing hardware; body seals; squeaks, rattles; buttons;
carpet; dash pad; window handles; knobs; rearview mirror; trim; upholstery;
electronic/audio accessories and cellular telephones other than AMERICAN HONDA
AUTHORIZED ELECTRONIC/AUDIO ACCESSORIES; tires; seat belts; airbag(s), and the
Safety Restraint System (except for the SRS control unit and cable reel.) If -YOU
believe there is a defect in these parts, please contact YOUR DEALER
immediately.
B. Expenses for any maintenance
service specified in YOUR Owner's Manual; and fuels and lubricants unless
required due to the failure of a covered part.
C. Any repair if a non-authorized
part or accessory caused or contributed to, the MECHANICAL BREAKDOWN.
D. Repairs needed in whole or in part
due to:
- failure to perform maintenance
services, from the use of fuels, oils or lubricants other than those required
by YOUR Owners Manual or as otherwise specified by AMERICAN HONDA; - failure to
stop driving or protect YOUR VEHICLE from further damage after a MECHANICAL
BREAKDOWN occurs;
- misuse or
abuse (e.g., overloading, racing, or snow plowing), or from negligence,
modification. alteration, tampering, disconnection,
improper towing, improper adjustments or servicing, or using the VEHICLE in any
manner not recommended by AMERICAN HONDA;
- environmental causes such as rust,
water leaks, acid rain, fall-out (e.g., chemicals, tree sap), salt, hail,
flood, lightning, fire, windstorm, corrosion, earthquakes or other acts of
Nature; - accidental loss, or external causes such as war, riot, vandalism, or
other cause beyond the reasonable control of the parties;
- contaminated
fluids, lubricants or sludge; vibration, deterioration, discoloration,
distortion, deformation and/or fading; any failure if it is determined that the
condition causing the failure existed at or prior to the time of purchase of
YOUR CONTRACT.
E. Any work performed to improve
compression or reduce oil or fuel consumption or other work when a MECHANICAL
BREAKDOWN has not occurred. F. Repairs performed outside the UNITED STATES or
G. Any repair, replacement or
reimbursement covered by any warranty, limited warranty, DEALER or repair
facility guarantee, other service contract, or any insurance coverage. H.
Repairs prohibited by law or governmental authority.
I. Any consequential or incidental
pecuniary damages, including but not limited to: loss of use of the VEHICLE,
loss of time, inconvenience, lost revenue, failure to realize expected savings,
or any other economic loss of any kind.
J. Recharge, repair or alteration of
the air conditioning system, or conversion due to the unavailability of R12
refrigerant.
K. Any REPAIR COST:
- if YOU fail to provide all
MAINTENANCE RECORDS for covered parts requiring routine maintenance that
sustain a MECHANICAL BREAKDOWN; - if the odometer is altered, disconnected or
inoperable so that the miles traveled cannot be accurately determined;
- if the VEHICLE's factory warranty has been voided.
- if the VEHICLE has been used, as
determined by the ADMINISTRATOR, for commercial purpose, including but not
limited to, deliveries, service calls, hauling, plowing, rental, carrying
passengers for hire, law enforcement, fire, ambulance or emergency services,
whether or not YOUR VEHICLE is licensed for commercial purpose or registered to
a corporation. L. Any service that is recommended pursuant to recall
announcements by AMERICAN HONDA that apply to YOUR
VEHICLE.
M. MECHANICAL BREAKDOWN of an
otherwise covered part if you fail to have the VEHICLE repaired pursuant to a
notice of recall, and such repair would have prevented the breakdown.
N. Negligence, error, or omission on
the part of any servicing dealer, repair facility or CCMC, or any MECHANICAL
BREAKDOWN or consequential damage to YOUR VEHICLE caused by negligence, error
or omission.
V. CANCELLATION OF CONTRACT
If YOU cancel this CONTRACT:
A. On or before sixty (60) days
following the commencement of the CONTRACT period.
1. You may cancel this CONTRACT and
receive a full purchase price refund, if no services have been rendered to or
on behalf of YOU.
2. If services have already been
rendered to or on behalf of YOU , the refund will be
the lesser amount calculated as:
-A time pro-ration based upon the
time expired; or
-A mileage pro-ration based upon the
number of miles driven
B. After sixty (60) days following
the commencement of the CONTRACT period, the refund will be the lesser amount
calculated as:
1. A time pro-ration based upon the
time expired; or
2. A mileage pro-ration based upon
the number of miles driven
ALL CANCELLATION REFUNDS AFTER SIXTY
DAYS ARE SUBJECT TO A $25 PROCESSING FEE.
C. For cancellation, return this
CONTRACT to YOUR DEALER, and complete a Cancellation Request Form.
The ADMINISTRATOR will issue a
refund, if any, to YOU. However, if YOU financed this CONTRACT, the refund may
be payable to the lender or finance company (if any) that financed the purchase
of this CONTRACT, or jointly to YOU and the lender. YOU maybe required to send
a written cancellation notice to the lender under a retail installment
contractor loan (if any) YOU entered to finance the purchase of this CONTRACT
("the FINANCE AGREEMENT'). This may not be the same CONTRACT, lease, or
purchase plan signed by YOU to purchase or lease YOUR VEHICLE. Payment
according to the FINANCE AGREEMENT constitutes payment to YOU, and YOU agree
that YOU have no claim against the ADMINISTRATOR, AMERICAN HONDA or the ACURA
DEALER based upon such payment. Please refer to the cancellation section of the
FINANCE AGREEMENT for instructions. In the event of repossession or total loss,
the lender may cancel this CONTRACT. The provisions of
Section V.
apply to all cancellation requests. No
other rights or benefits under this CONTRACT transfer to the lender.
- If you purchased this CONTRACT in
the State of
TRANSFERRED CONTRACTS ARE NOT
ELIGIBLE FOR CANCELLATION REFUNDS.
A REFUND SHALL TERMINATE THIS
CONTRACT. IF CANCELED, COVERAGE CANNOT BE REINSTATED.
VI. ARBITRATION
Any controversy or claim arising out
of or relating to this CONTRACT, or a breach hereof, shall be settled by
arbitration according to the Commercial Arbitration Rules of the American
Arbitration Association. Judgment upon the Arbitrator's award may be entered in
any court having jurisdiction thereof. YOU must notify the ADMINISTRATOR in
writing of YOUR intent to seek arbitration.
VII. TRANSFER OF CONTRACT
The original CONTRACT purchaser may
transfer this CONTRACT to a purchaser of the VEHICLE for the remainder of the
original CONTRACT PERIOD. TRANSFER PROCEDURE: Return to YOUR DEALER, complete
the Transfer of Contract form provided by YOUR DEALER, and present the
following items:
A. This CONTRACT;
B. A $50.00 transfer fee payable to
YOUR DEALER;
C. A complete copy of YOUR
MAINTENANCE RECORDS; and
D. Documentation evidencing change of
ownership and ODOMETER READING (the actual miles traveled, measured by an
operative, unaltered odometer) on the date of transfer.
TRANSFER CONDITIONS:
1. THIS CONTRACT CAN ONLY BE
TRANSFERED TO A PRIVATE OWNER, WITHIN 15 DAYS OF CHANGE OF VEHICLE OWNERSHIP.
ALL REMAINING UNDERLYING WARRANTIES MUST BE TRANSFERRED TO THE NEW OWNER.
2. THIS CONTRACT CANNOT BE
TRANSFERRED TO ANOTHER VEHICLE, TO A VEHICLE DEALER OR TO THE CUSTOMER OF A
VEHICLE
DEALER, OR TO A
LENDER.
Cancellation rights are for the sole benefit of the original retail CONTRACT
purchaser and lender. A transferee cannot cancel this
CONTRACT.
3. If YOUR MAINTENANCE RECORDS are
not available, AMERICAN HONDA may require inspection of the VEHICLE to assure
that the VEHICLE has been properly maintained. If the inspection discloses
abnormal conditions, the transfer request may be denied.
4. A transferee may not transfer this
CONTRACT to a subsequent purchaser of the VEHICLE. Upon transfer of the vehicle
by a transferee to a subsequent purchaser, this coverage is no longer in force.
VIII. NOTICES
THIS CONTRACT IS NOT MECHANICAL
BREAKDOWN INSURANCE, AN EXPRESS, IMPLIED, GENERAL, OR EXTENSION OF A WARRANTY,
AND IS NOT A CONDITION OF THE
For residents of all states except
For
For
IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT
AMERICAN HONDA FINANCE CORPORATION CUSTOMER SERVICE, P.O.